About TaskUs: TaskUs is a provider of outsourceddigital services and next-generation customer experience tofast-growing technology companies, helping its clients represent,protect, and grow their brands. Leveraging a cloud-basedinfrastructure, TaskUs serves clients in sectors such as socialmedia, e-commerce, gaming, streaming media, food delivery,ride-sharing, HiTech, FinTech, and HealthTech. The People Firstculture at TaskUs has enabled the company to expand its workforceto approximately 45,000 employees globally. We have a presence intwenty-three locations across twelve countries, including thePhilippines, India, and the United States. Founded on the idea ofcreating a different breed of Business Processing Outsourcing(BPO), TaskUs emphasizes a culture of constant motion, exploringnew technologies, handling challenges promptly, and maintainingconsistency in an ever-changing world. What We Offer: At TaskUs, weprioritize our employees' well-being by offering competitivesalaries and comprehensive benefits. Our People First culture isreflected in our departments such as Total Rewards, Wellness, HR,and Diversity. We foster an inclusive environment and encourageinternal mobility and professional growth. Join us to experienceour dedication to supporting People First. Job Description: As aTeam Leader in Quality, you will serve as a catalyst for continuousimprovement, supervising a team of Quality Analysts. You willdevelop quality standards, conduct audits, participate in businessreviews and calibration sessions, and collaborate acrossdepartments to enhance operational excellence. Roles andResponsibilities: - Calculate monthly audit targets and distributework among QAs - Gather input from QAs for training needs andbriefings - Create Daily Briefing Documents for team communication- Report performance metrics regularly - Identify process/systemimprovement opportunities based on customer feedback - Attendweekly business reviews with campaign leaders and clients -Coordinate with Training for needs analysis and onboarding -Participate in strategic projects - Interview, onboard, and trainnew QAs - Conduct weekly coaching and audit assessments - MaintainQA performance rankings and conduct quarterly reviews - Manage datarelated to audits and calibrations - Lead calibration sessionsacross teams - Maintain change logs for quality tools anddocumentation - Drive quality initiatives and campaigns - Stayupdated on knowledge and serve as SME for the campaign TechnicalSkills: - Proficiency in quality analysis tools and datainterpretation - Advanced Excel/Google Sheets skills -Problem-solving and process improvement expertise - Knowledge ofSix Sigma/Lean principles (preferred) - Experience managing a teamof quality analysts (preferred) - Ability to manage multipleprojects and coach performance - Strong customer-centric approach -Excellent written and verbal communication skills - Logicalthinking and conflict management - Ability to work with diverseteams Personality Traits: - Confident and articulate -Conscientious and diligent - Integrity and trustworthiness How WePartner To Protect You: TaskUs will never solicit money during yourapplication process. Always communicate with authorized recruiters.DEI: We believe in diversity and inclusion, welcoming applicantsfrom all backgrounds. We are committed to providing equalopportunities and reasonable accommodations during hiring.#J-18808-Ljbffr