About the Role We are seeking a skilled professional to manage a portfolio of complex and strategic customer accounts. The ideal candidate will have experience in business-to-business collections and/or customer service in a high-volume, fast-paced corporate environment. Key Responsibilities: - Responsible for recovering outstanding debts from individuals and businesses, ensuring timely payments, and maintaining positive customer relationships. - Resolve payment issues and address customer requests within the assigned portfolio or territory. - Provide requested data—such as account summaries, copy invoices, and other documentation—to clients and internal departments. Requirements: - 3–5 years of experience in business-to-business collections and/or customer service. - Experience working in international business settings and service centers. - Demonstrated ability to work independently and take initiative. - Strong analytical skills with attention to detail. - Clear and professional communication skills, with effective negotiation abilities. - Well-organized with strong critical thinking and problem-solving skills. - Proficient in Microsoft Office tools, including Outlook, Excel, and Word. - Skilled in reporting and data analysis, with experience using Macros, Power BI, and Celonis. - Working knowledge of SAP or similar ERP systems. - Proficient in English, with fluency at a C2 level or equivalent. About Us We offer a competitive remuneration package, covering all essential components of a rewarding career, including salary, bonus, equity, and benefits. We foster a caring environment, nurturing both a fulfilling career and personal and family life. Our diverse and inclusive community is committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.