**Número de la requisición**: 2088057 **Categoría de la vacante**: Tecnología **Ubicación**: Bogotá, Distrito Capital de Bogotá Compartir - Trabajos con UnitedHealth Group Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento profesional continuo para usted. Mientras le apoyamos con las últimas herramientas, capacitación avanzada y la fuerza unida de los compañeros de trabajo de alto calibre, usted puede continuar siguiendo el camino **del mejor trabajo de su vida. **SM** Colombia is one of two of the fastest-growing countries on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget, it is about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. As a Service Desk Specialist, you will be a member of a dynamic team involved with supplying technical support and issue resolution to internal and external customers, including users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks, as well as more advanced troubleshooting and support. **Main Responsibilities** - Answer and resolve inbound technical calls at a large corporate Service Desk, efficiently and professionally, in a fast paced call center environment - Applications Support related to Security Account Management (e.g. password reset and unlock AD accounts) - Entry level support to Virtual Desktops through the VDI Administrator console - Provide an accurate record of each call in incident management tracking tool - Follow all escalation procedures according to service level agreement - Act as a technical resource to others to resolve problems, issues, errors or related - Anticipate customer needs and proactively identifies solutions - Plan, prioritize, organize and complete work to meet established objectives **Required Qualifications**: - Associate’s Degree or equivalent IT professional experience - 2+ years of experience with PC operating systems including Windows 10 - 2+ years of experience in a customer service role - 2+ years of Technology Support experience - Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN) - Experience with MS Office (including Word, Excel and PowerPoint) - English Proficiency (Verbal, Written) **Preferred Qualifications**: - Bachelor's Degree or higher level of education - Information Technology Certifications - Microsoft Certified Systems Engineer (MCSE) - Computing Technology Industry Association A+ Certification - Certified Information Systems Security Professional (CISSP) - Call Center experience **Careers with Optum.** We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life's best **work.**SM** Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. - Información adicional sobre la vacante **Número de la requisición** - 2088057 - **Segmento de negocio** - Optum Global Advantage - **País** CO **Vacante de teletrabajo** - No