• Strong expertise in SBC platforms, especially Oracle ACME and Ribbon • Expert level knowledge on Oracle ACME Session Border Controller (SBC), Session Delivery Manager (SDM) and Enterprise Operations Manager (EOM), Ribbon SBC and Ribbon Analytics Platform • Advanced technical skill on Deploy, Configure, Upgrade and Operate Oracle ACME and Ribbon SBC Suit • Deploy and Configure Oracle ACME SBC and Ribbon SBC products • Handling Day 2 Operational tasks related to Oracle ACME SBC and Ribbon SBC products • Troubleshooting integration issues between SBC and other SIP Stacks like Cisco CVP, Call Manager and Phones • SIP trunking configuration, troubleshooting, and call flow analysis • While troubleshooting issues or part of changes, perform health checks on ACME SBC and Ribbon SBC solution to detect problems. • Deep understanding of VoIP protocols (SIP, RTP, SRTP) • Working with Service Provide and Partner to troubleshoot SIP Trunk issues between SBC and ITSP • Working knowledge of security policies and NAT/firewall traversal • Hands-on with CLI and GUI management of SBC platforms