The Offer Great work environment Retention Focused The Job Responsibilities Provide Tier 2 / Tier 3 support for escalated technical issues from the helpdesk. Diagnose, troubleshoot, and resolve advanced hardware, software, and networking issues, including but not limited to. The Profile Soft Skills Strong problem solving and critical thinking Good written and spoken English to be able to effectively liaise with stakeholders in the region. Experience with American / Canadian / British / Australian business communications Stay organized and keep up to date on your tickets. Be good at working with the team You have excellent communication and interpersonal skills. You are highly goal driven and work well in fast paced environments You are a strong team player who can manage multiple stakeholders The Employer Ou client is specialize in connecting skilled, motivated remote professionals with businesses that value your unique talents and contributions.