At Buscojobs Colombia, we are seeking a proactive and organized Technical Support Specialist to join our internal IT support team. Key Responsibilities Access Management: Grant access to internal services for new employees and revoke service access for departing employees in a timely and secure manner. First-Line Support: Act as the first point of contact for internal employees experiencing issues with various tools and troubleshoot standard technical issues. Escalate complex problems to appropriate stakeholders or services' support teams and maintain clear communication with service providers and stakeholders. Document recurring issues and compile reports to help improve service efficiency and reliability. Requirements Fluency in English and Spanish. Strong communication and problem-solving skills. Basic understanding of task and issue tracking systems. Strong sense of responsibility and ability to prioritize tasks. Reliable availability during standard work hours.