**Job Title**: Rent Payments Agent **Location**: Hybrid - Bogotá, Colombia **Department**: Rent Payments **Position Overview** This position plays a crucial role in supporting both tenants and property management teams by ensuring timely rent payments, resolving discrepancies, and maintaining compliance with company policies and housing regulations. **Key Responsibilities** - Process and record rent payments accurately and on time. - Monitor outstanding balances and follow up on past-due accounts. - Provide high-quality customer service to tenants regarding payment inquiries, statements, and payment plans. - Maintain accurate tenant payment records and financial data. - Assist with claims processing, eviction procedures, and account reconciliations. - Collaborate with internal teams to resolve payment discrepancies and improve processes. - Generate reports and analyze data to identify trends or potential risks. - Ensure compliance with internal policies and regulatory requirements. - Other related duties as assigned. **Qualifications & Skills** - **2+ years of experience in rent collection, property management, customer service, or financial services.**: - Strong verbal and written communication skills, with the ability to handle customer interactions professionally. - High attention to detail and problem-solving abilities. - Proficiency in property management systems and Microsoft Office Suite. - Ability to work independently while managing multiple tasks effectively. - Experience handling financial transactions and maintaining confidentiality. If you are a detail-oriented professional with a passion for customer service and financial accuracy, we encourage you to apply! Tipo de puesto: Tiempo completo