(PA202) | SR LEARNING PROGRAM MANAGER

Medstar Health


Senior Learning Consultant Position The Senior Learning Consultant reports to the AVP of Learning and serves as a lead for multiple system wide learning programs that support strategic business initiatives to build leader capability and bench strength. This position involves leading program and stakeholder discussions, including learning and gap analyses, data collection from key stakeholders and external/internal research, to articulate business needs. It also includes creating recommendations, from strategy through evaluation, and contracting with clients to create learning programs/solutions that address needs, objectives, and desired outcomes. The Senior Learning Consultant will be responsible for designing, developing, and implementing leadership development programs and courses, including creating project timelines, tracking progress, and communicating status. They will also determine and document appropriate instructional methods, create and track metrics, and plan and write program communications. In addition, this role will involve managing vendor relationships, including RFP processes and contracts, and software or platforms associated with learning programs. The Senior Learning Consultant will also manage matrixed resources, depending on the size and scope of the program. This position requires experience in designing and implementing leadership development programs and courses for varying levels of experience and learning preferences. It also requires exceptional project management experience and the ability to influence key stakeholders and executives. The ideal candidate will have a proven track record of incorporating new technology, such as AI and ChatGPT, to deliver content that is novel, crisp, and scalable. They will also have excellent communication and influencing skills, both in writing and in person, as well as experience with competency mapping and curriculum development. The Senior Learning Consultant will be responsible for evaluating success, creating metrics, and aligning programs with other strategic objectives. They will also function as part of a Center of Excellence by partnering and consulting with MedStar Health Human Resources and business leaders. Key Responsibilities - Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. - Leads program and stakeholder discussions, including learning and gap analyses, data collection from key stakeholders and external/internal research, to articulate business needs. - Create recommendations, from strategy through evaluation, and contracts with clients to create learning program/solutions that address needs, objectives, and desired outcomes. - Designs, develops, and implements leadership development programs and courses, including creating project timelines, tracking progress, and communicating status. - Determines and documents appropriate instructional methods, creates and tracks metrics, and plans and writes program communications. - Manages vendor relationships, including RFP processes and contracts, and software or platforms associated with learning programs. - Manages matrixed resources, depending on the size and scope of the program. Requirements - Masters degree in Human Resources, Organizational Development, Industrial/Organizational Psychology, Leadership Development, Human Resources Development, Instructional Design/Adult Learning, or related field required. - 10+ years of experience working in a large, fast-paced multi-site corporate setting managing, developing, designing, and evaluating leadership programs that span multiple levels of leadership from emerging and first-time leaders, to mid-level, and senior leaders and executives. - SHRM-SCP or related certification (SHRM, SHRM-CP) preferred. - Certified Professional in Learning and Performance (CPLP) Additional Certs: CPTM, Hogan, Gallup StrengthFinders, DDI, Proci or other change management certifications preferred. Preferred Qualifications - Proven experience designing and implementing leadership development programs and courses for varying levels of experience and learning preferences. - Exceptional project management experience and ability to influence key stakeholders and executives. - Strong propensity to incorporate/embrace new technology, such as AI, ChatGPT, and other authoring tools to deliver content that is novel, crisp, and scalable. - Excellent communication and influencing skills - both in writing, in person and remote, 1x1 and large group facilitation. - Experience with competency mapping and curriculum development. - Experience with designing, developing, and implementing instructor-led (virtual and in-person) as well as working with developers to create online modules and other eLearning solutions, and use of tools such as Storyline, RISE, SnagIT, SurveyMonkey. - Demonstrated knowledge of adult learning theory and application. - Vendor management experience, including experience with LMS and other learning platforms. - Strategic thinker who can keep the big picture in mind when delivering on the details; strong analytical/problem-solving skills. - Robust interpersonal skills in both client interactions and team interactions, skilled at influencing, relationship building, and collaboration.

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