EdgeUno is seeking a visionary and technically seasoned **Systems & Platform Manager** to lead our **Systems Engineering, BSS/OSS,**and **Data Architecture** initiatives across the organization. This role is central to designing and delivering the mission-critical platforms that power EdgeUno’s internal operations and processes. This is a high-impact leadership role ideal for a senior professional with over **10 years of experience** in systems architecture, enterprise platforms, data infrastructure, and service provider operations. You will guide a multidisciplinary team of systems engineers, platform and product owners, automation specialists, and data professionals to enable operational excellence, technical scalability, and platform-driven innovation. **Core Responsibilities** **1. Department Leadership & Strategy** - Lead and mentor a high-performance team across Systems Engineering, System Architects, Database, Automation, and Product Ownership roles. - Define and execute the strategy for scalable, automated, and reliable platforms supporting business operations, BSS/OSS, and customer enablement. - Establish and enforce standards for systems architecture, process design, integration, and data governance. **2. Systems Architecture & Infrastructure** - Own the evolution and operational integrity of internal system infrastructure, including Windows and Linux-based environments, virtualized workloads, middleware, and shared services. - Drive modernization and resilience strategies across compute, storage, and services layers in collaboration with Business stakeholders, Cloud and Network teams. - Oversee system integration and technical architecture of EdgeUno’s backend platforms, including provisioning, service orchestration, and account management systems. **3. BSS/OSS & Platform Enablement** - Manage the design, implementation, and lifecycle of EdgeUno’s Business and Operations Support Systems (BSS/OSS). - Ensure these platforms are seamlessly integrated into sales, finance, operations, provisioning, service delivery, support, and network operations workflows. - Collaborate with Product Owners and internal stakeholders to translate operational needs into scalable technical solutions. **4. Automation & Systems Integration** - Champion Infrastructure and Systems Automation across provisioning, monitoring, configuration management, and deployment. - Oversee the design and maintenance of robust APIs and middleware to support internal and third-party integrations. - Promote standardization, reusability, and orchestration for improved efficiency and governance. **5. Data, Quality & Insights** - Guide data architecture, governance, and quality assurance practices across internal platforms. - Work closely with data science, AI, finance, and commercial teams to ensure systems produce accurate, reliable data for decision-making and reporting. - Support the evolution of self-service capabilities and automation in data ingestion, transformation, and validation. **6. Collaboration & Alignment** - Partner closely with the Cloud Infrastructure, Network Engineering, IT, Security, and Product teams to ensure cross-domain alignment. - Work with the executive team on business continuity, capacity planning, and future-state platform capabilities. **Requirements**: - Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or related field. - **10+ years of experience** in systems architecture, enterprise infrastructure, or platform engineering, including **6+ years in leadership roles**. - Proven expertise in managing large-scale internal systems for service providers, cloud companies, or telecom environments. - Deep understanding of BSS/OSS systems, including provisioning, rating, billing, SAP ERP, Zoho CRM, and service management. - Hands-on experience with systems automation, DevOps pipelines, monitoring (Grafana, Prometheus, etc.), and IaC tooling (e.g., Ansible, Terraform). - Familiarity with systems integration strategies, RESTful APIs, data pipelines, and distributed systems architecture. - Strong project management, prioritization, and stakeholder communication skills. - Fluent in **English** and** Spanish**; **Portuguese**is a plus. - Previous experience in **telecom, hosting, datacenter**, or **infrastructure service providers** is a plus **Nice to Have** - Previous experience in a Telecom, ISP, or cloud service provider organization. - Familiarity with frameworks such as ITIL, TOGAF, and ISO 27001. - Background in managing System Architects, System Engineers, Product Owners, and Business Analysts in platform-oriented environments. **What We Offer** At EdgeUno, we offer a competitive compensation package, training and development opportunities, and a collaborative environment where you’ll be part of a technical team committed to operational excellence. We work with purpose to deliver the infrastructure that powers cloud, gaming, streaming, and enterprise expansion in Latin