**Key Accountabilities/Duties & Responsibilities**: - Develop and implement Guest Activities He must develop and implement activities that appeal to a wide range of personalities and ages. - He will complete needs assessments to determine how often activities will be offered, how seasons will affect these activities and what space is available for participants. - Track, input, maintain and audit all individual team member training records utilizing designated systems and programs. **Resort activities should be appropriate for the location and may reflect a theme**: - A resort Manager - Guest Experiences must research possible activity ideas, trying or sampling new activities and evaluating them as needed. - He must stay informed about new trends in the field to offer popular activities. - Group activities may include sporting activities such as volleyball, games such as trivia, events such as karaoke nights or Coffee tastings, or activities such as crafts and dancing lessons. The Manager must then lead, delegate or implement activities. - Schedule Activities He must create an activity schedule that reflects the resort’s needs. He must vary the activities to ensure the schedule appeals to as many guests as possible. Activity schedules should not interfere with other resort events and may need to complement other scheduled events. - Supervise Activity Team He may need to supervise other activity staff members including lifeguards, sports professionals and other employees. They may also be responsible for training other employees as necessary, introducing them to procedures or new activities as needed. - Communicate Activities to Resort Guests He must also communicate activities to the resort’s guests. They may need to update websites, produce newsletters or make calendars to highlight specific events. Additionally, this Manager may send out invitations, publish brochures and update signage. - Manage and Maintain Recreational Needs A resort Manager - Guest Experiences must have an accurate picture of the activity equipment to which he has access. For special events, he may need to secure tents or extra chairs. If a resort activity In-charge needs extra help, he hires temporary workers, caterers or specialists. He also ensures activity equipment remains clean, prepared and properly maintained. - Provide a Program As Manager, you are responsible for coming up with activities that residents find engaging. Start by taking a look at the current list of activities offered and see which ones are the most popular with residents. Consult residents to discover which additional activities they would enjoy and select new activities that generate enough interest to warrant being added to your event roster. When adding new programs, assess if your staff members are qualified to manage them with little to no additional training. - Create a calendar of these activities and make sure that you or a staff member are present to lead and oversee the events. Create and implement a plan to inform residents and guests which activities are scheduled and encourage them to participate. - Train Staff Recruiting staff is another essential task of an activity In-charge. It entails interviewing, hiring and training new employees. Make sure all staff members understand the principles of the company, are able to create the right atmosphere for residents and can demonstrate scheduled activities to guests, as needed. - Reports Part of a Assistant Manager - Guest Experiences job is creating reports for company management. These reports chronicle the amount of money and time spent on activities by staff and how many residents and guests participate. You may also be required to prepare reports on how the activities meet the departmental goals and progress on community awareness of activity programs. Reports enable management to assess how effective your leadership is and may be used to supplement additional funding requests and grants. - Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards. **Essential qualifications for the role are**: - Preferred educational qualifications for the role is a degree in Bachelor of Business Administration.