We are hiring two exceptional **Customer Success Managers (CSMs)** to join our fast-growing team in **Medellín, Colombia**. These are **in-office positions**, ideal for **smart, friendly, and responsible professionals** with **perfect English skills** who are comfortable speaking directly with **U.S.based clients**. If you’re the kind of person who builds relationships easily, takes ownership, and learns new technology quickly, this is your opportunity to grow with us. Position 1: Customer Success Manager - Marketing Focus In this role, you will work closely with **digital marketing and social media clients**, managing campaigns, addressing their needs, and ensuring successful outcomes. Prior experience in marketing, social media management, or client service is highly preferred. Key Responsibilities: - Manage and nurture client relationships within the marketing and social media space. - Oversee project execution with internal marketing, design, and content teams. - Ensure clients receive regular updates and high-quality service delivery. - Provide support on digital marketing tools and services. - Identify and propose upsell opportunities to maximize client value. Position 2: Customer Success Manager - Call Center Focus This role is designed for someone with experience in **call centers or BPO operations**, capable of managing client accounts, monitoring service levels, and ensuring client satisfaction. Key Responsibilities: - Serve as the primary point of contact for call center and BPO clients. - Coordinate internal operations teams to meet performance and service standards. - Monitor client KPIs and provide actionable insights. - Onboard new clients and train them on CRM and call management systems. - Handle escalations and ensure timely resolution of any client concerns. What We’re Looking For in Both RolesRequired Skills and Qualities: - **Perfect English (written and spoken) — C1/C2 level required.**: - **Friendly, polite, and professional personality**—you must feel **comfortable jumping on video or phone calls with American clients**. - Strong interpersonal skills and relationship-building abilities. - Fast learner who can master **CRM platforms, call systems, and digital tools**. - Highly **responsible, organized, and proactive** in managing tasks and solving problems. - Previous experience in **marketing, social media, BPO, customer service, or account management** is preferred. What We Offer: - Competitive base salary. - **Commissions and performance-based incentives.**: - Opportunities for career advancement within a growing international company. - A dynamic, supportive team environment. - Direct exposure to global clients and cutting-edge digital technology. Work Conditions: - **Full-time, in-office** position located in **Medellín, Colombia**.