Description Lummus Technology is looking for an experience Sr Tech Services Engineer to provide post start-up technical services and assistance to our clients worldwide. This is a fast-paced and hands-on position that works directly with our clients to provide critical services, including troubleshooting, performance monitoring, and planning for refining & gasification and petrochemical unit turnarounds. Key Responsibilities - Primary contact for technical service requests from technology licensee customers. - Plan and execute new unit start-ups leading to prompt acceptance of unit performance by client. - Provide feedback for improvement in design and procedures based on field experience. - Manage and direct client interface during high-stress situations such as plant start-ups, turnarounds and emergencies. - Participate in technology improvements including flow scheme development, catalyst evaluation, scaling up pilot plant data and R&D; review. - Answer difficult operating and production questions after start-up/test run. - Independently lead investigations into process and operations issues with cross-functional teams. - Manage small engineering studies with multi-office project execution. - Establish and maintain strong relationships with our customers to support their facilities throughout their entire lifecycle. - Visit customer sites worldwide to assess petrochemical plant performance and recommend improvements. - Record, compile, and analyze operating and design data to evaluate performance and diagnose issues. - Survey customers to benchmark performance and practices. - Participate in design reviews with technology teams. - Prepare technical reports, presentations, and training courses for customers, including the creation and maintenance of Best Practices and Troubleshooting Guides. - Document all technical service activity, including recording of technical service tickets, tracking of man-hour usage, and capture of knowledge gained. Participate in development of remote monitoring for customer plant sites Skills, Knowledge & Expertise - Education: B.S. in Chemical Engineering - Minimum 7 years of experience with start-up units and plant operations. - Minimum 5 years of experience in Petrochemical or Refining technologies. - Up to 50% travel required. - Strong written and communication skills. - Must be able to problem-solve, take initiative, be proactive in completing work assignments and work independently. - Ability to interact successfully with internal and external clients in all areas of expertise. - Ability to make technical presentations. - Proficiency in chemical process simulation (PROII, HYSIS, etc.). - Ability to multi-task and prioritize. About Lummus Technology Lummus Technology is the global leader in developing technology solutions that make modern life possible and focus on a more sustainable, low carbon future. We license process technologies in clean fuels, renewables, petrochemicals, polymers, gas processing and supply lifecycle services, catalysts, proprietary equipment and digitalization to customers worldwide.