Air Product Operations Lead is a vital position within our organization. Air Product Operations Lead As an Air Product Operations Lead, you will be responsible for overseeing all airfreight operations activities under file management for customers. - File management activities post booking, including documentation and system updates. - Operational finance and proactive communication with customer service in case of exceptions. - Support of customer service in customer query resolution and exception handling. We are looking for candidates with experience in air freight and customer service, preferably with team leadership roles focused on performance improvement. Key Requirements: - Bachelor's degree in International Business, Industrial Engineering, International Trade, or Logistics. - 5 years of experience in air freight and customer service, with over 2 years in team leadership roles. - Advanced English level. - Experience with perishable management is a plus. - Understanding of IATA regulations, airway bills, cargo handling procedures, ULDs, and customs documentation. - Excellent written and verbal communication skills. - Excellent conflict-resolution and problem-solving skills. - Able to adjust to rapidly changing airline schedules, weather disruptions, or client needs. - Process Driven. - Customer and People Oriented. - Ability to thrive in a team environment. - Proficient in MS Office tools. Cargowise is a plus. Why Work With Us? We offer a competitive compensation package and a supportive work environment that fosters growth and development. We value diversity and inclusivity and strive to create a workplace where everyone feels valued and respected. We believe in investing in our people and providing opportunities for professional growth and development. About Our Company: We are a leading integrated container logistics company with a global presence. We operate in over 130 countries and employ a diverse team of approximately 100,000 people. We provide end-to-end logistics solutions that enable our customers to trade and grow their businesses.