**Title: Expert CRT** **Location: GSC BOG** **Key Responsibilities**: General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications. - Responsible for providing support to the assigned account. - Review and ensure the achievement of specific client KPIs and service agreements. - Provide performance reports. - Maintain communication with internal/external third parties to meet client expectations. - Provide proactive issue resolution and corrective actions to ensure service excellence. - Key contact for escalations. - Develop a sustainable relationship with internal and external stakeholders. - Coordinate business implementations. - Participate/lead customer reviews (QBR and/or MBR). - Complexity of the problem/process. - Coordinate stakeholder activities and ensure quality and timeliness. - Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance. - Recommend and coordinate necessary changes based on process analysis. - Assist DGF operations in resolving complex issues **Skills / Requirements**: Professionals in industrial engineering, international business, or related fields - Minimum of 3-5 years in logistics processes - Extensive knowledge of cargo transportation and the logistics industry - Fluent communication in English (verbal and written). - Customer service and communication skills. - Teamwork and autonomy **Relevant information**: - Salary: $3.134.040 - Type of Contract: Indefinite - Directly with DHL Colombia. - Performance bonus up to 16% of salary ($501.446 max) - Food Allowance: $95.564