At Iron Mountain, we understand that well-executed work creates a positive impact for our customers, employees, and the planet. We seek intelligent, dedicated individuals to join our team. Whether starting your career or seeking a change, explore how you can enhance your professional journey with us. We offer expert, sustainable solutions in records and information management, digital transformation, data centers, asset lifecycle management, and fine art storage and logistics. Our global partnership with over 225,000 customers helps preserve artifacts, optimize inventory, and protect data privacy in innovative, socially responsible ways. Interested in contributing to our growth and developing your skills in an inclusive culture? Let’s begin the conversation. The Role We are looking for a Junior Collections Analyst to join our team. This role serves as the primary contact for customers with overdue accounts. Your mission is to enhance customer experience through effective communication, negotiate payment agreements, and maintain accurate records, all while ensuring compliance with legal regulations. Your work is vital to our financial health and customer relationships. What We Offer - Opportunities to be part of a dynamic, evolving global organization focused on transformation and innovation. - A culture of inclusion where your voice is valued. - Global connectivity with over 26,000 colleagues across 60 countries. - Flexible working hours from Monday to Friday with a hybrid remote work model. Key Responsibilities - Manage and prioritize customer inquiries and complaints with urgency. - Communicate with customers to negotiate payment plans and resolve overdue accounts. - Maintain detailed and up-to-date records of all interactions and agreements. - Coordinate with internal departments to foster a collaborative work environment. - Promote new technologies during customer interactions. - Ensure all collection activities comply with legal regulations and company policies. Requirements - Minimum of 5 years’ experience in collections, accounts receivable, or call center environments. - Strong analysis, communication, and negotiation skills. - Ability to work effectively in a fast-paced, challenging, and high-pressure environment. - Proficiency in Microsoft Office with excellent writing skills. - High empathy, persistence, and integrity. - Basic proficiency in English. Join Iron Mountain, where our culture and values are practiced daily. #J-18808-Ljbffr Required Skill Profession Aspectos Generales De Rr. Hh.