About the Role Key Responsibilities: Act as a business partner for assigned Patient Support Programs (PSPs), ensuring operational excellence. Monitor vendor performance and provide insights to improve patient and healthcare professional experiences. Collaborate on the design and implementation of innovative PSP solutions. Support vendor assessments and onboarding for new program initiatives. Manage PSP budgets and track monthly expenses to ensure financial compliance. Develop patient education materials and lead initiatives to enhance service delivery. Coordinate contracts, purchase orders, and internal processes for PSP operations. Oversee distribution and control of support doses linked to PSPs. Maintain and update standard operating procedures and conduct risk assessments. Monitor vendor compliance and drive corrective actions based on quality evaluations. Proven ability to collaborate across functions and manage multiple priorities effectively. Strong attention to detail and commitment to operational excellence. Strategic and analytical thinking to support data-driven decision-making. Excellent verbal and written communication skills in Spanish. Demonstrated business partnering capabilities in a healthcare or pharmaceutical setting. Experience managing budgets and tracking financial compliance. Familiarity with vendor management and performance evaluation. Basic to intermediate proficiency in English for professional communication. Experience working with digital tools or platforms to support patient engagement initiatives. Knowledge of healthcare compliance standards and patient data privacy regulations. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Company / Legal Entity CO01 (FCRS = CO001) Novartis de Colombia S.A #J-18808-Ljbffr