Principal Accountabilities In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to: Diagnose and troubleshoot issues in industrial (textile) equipment, providing on-site and remote support based on business needs. Document all service and repair activities, and formally submit reports to customers and internal teams. Manage the return of parts to the warehouse in accordance with local procedures. Conduct pre-installation and installation visits, ensuring proper documentation using the current standardized formats. Deliver training sessions to customer maintenance and production teams. Provide service training to service providers and business partners as required. Apply knowledge in electromechanics, printing systems, and color theory—including RIP software and color profiling—for equipment installation, troubleshooting, and repair. Identify potential customer dissatisfaction issues and resolve or escalate them as appropriate. Perform preventive actions on the installed base of industrial equipment through daily monitoring using the ERMS (Remote Monitoring System). Principal Requirements Minimum 2 years of experience providing technical support for large-format printers. Bachelor’s degree in Engineering (Electronics or related field). Experience in Digital Printing (Offset, Inkjet, or Flexographic). Strong knowledge of electrical and electronic systems. Understanding of color theory, RIP software, workflow systems, and design tools. Proficient in using manual and electronic tools. Willingness to travel. Intermediate English proficiency. ITIL knowledge is a plus.