**About us** We are professional, agile and our goal is to help desk. Our work environment includes: - Modern office setting - Food provided Responsabilities - Address and resolves incidents and requests that have been escalated - Document all incident troubleshooting and resolution - Engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility - Create a positive customer support experience and build strong relationships - Ensure timely resolution or escalation, communicating promptly on progress, and handle customers with a professional attitude - Create additional training material and add to the department knowledge base - Conduct Peer mentoring and training of the Service Desk team Technical Knowledge required: 1. Intermediate Microsoft Office Support (Installs, Configurations, Operation) 2. Intermediate Common Application Support (Installs, Configurations, Operation) 3. Intermediate Server Administation Support 4. Intermediate Router Administration Support 5. Intermediate Firewall Support 6. Intermediate Infrastructure Support 7. Intermediate DNS Support 8. Basic SharePoint Administration Support 9. Advanced Microsoft Office Support (Installs, Configurations, Operation) 10. Advanced Common Application Support (Installs, Configurations, Operation) 11. Advanced Server Administation Support 12. Advanced Router Administration Support 13. Advanced Firewall Support 14. Advanced Infrastructure Support 15. Advanced DNS Support 16. Intermediate SharePoint Administration Support 17. Escalations with Vendors 18. Complex issues requiring detailed analysis 19. Basic to Intermediate Architecture Betterment/Enhancement Support **Salary**: From $6,463,746 per month