Why You’ll Love This Opportunity You have a passionfor building relationships and solving customer problems. You willbuild trusted relationships with key customer contacts to ensureNue solutions continue delivering value. You have the experience tomanage multiple customer relationships. You want to make adifference; to join a team that is revolutionizing revenueoperations. You enjoy solving business problems, providing bestpractices and developing solutions to help companies simplify andaccelerate their business processes. Overview As a TechnicalAccount Manager (TAM), you will be a trusted advisor to ourcustomers, ensuring they maximize value from our platform. You willbridge the gap between technical support, product teams andcustomer success, providing high-touch guidance, proactive support,and strategic recommendations. You will inform Nue’s productroadmap by conveying key customer insights to our product andengineering teams. To excel in this role, you need acustomer-centric mindset that balances empathy, rigor, creativity,and strategic thinking. You will become an expert in Nue’sproducts, methodology and customer value so that our customers canmaximize Nue’s revenue platform. You will be an expert in Nue’sanalytics and dashboards so that you can present the value andoutcomes to diverse stakeholder groups, communicate effectivelywith C-level executives (often CFOs) of large enterprises and driveadoption of our products and solutions by achieving business goalsand driving innovation. Key Responsibilities - Build trust andstrategic relationships with key customer decision makers andinfluencers. - Act as a technical advisor for customers, ensuringtheir success with the Nue platform. - Gain deep understanding ofcustomers’ business needs and strategically guide them to solutionsleveraging Nue’s products. - Conduct regular check-ins, QBRs, andtechnical deep dives to align solutions with customer goals. -Understand customer architecture, use cases, and integrations toprovide tailored recommendations. - Guide customers on bestpractices, scalability, and optimization of our platform. - Ownhigh-priority escalations, coordinating with engineering andsupport teams. - Assist with technical onboarding, ensuringcustomers configure and adopt the platform successfully. RequiredSkills and Experience - 5+ years experience in a Technical AccountManager, Solutions Engineer, or Support Engineer role within a SaaScompany. - Strong understanding of APIs, integrations, cloudplatforms and web technologies. - Experience with CRM, ERP, orrevenue platforms (Salesforce, NetSuite, Stripe, Zuora, etc.) is aplus. - Excellent problem solving and troubleshooting skills. -Strong communication skills with both technical and non-technicalstakeholders. - Ability to organize and enthusiastically “roll upyour sleeves” mentality. You are a true team player. - Positiveattitude and the ability to stay calm under pressure. - Strongdesire and ability to continually learn new skills, processes,technologies, and product knowledge. - Ability to manage multiplecustomer accounts and prioritize competing demands. - Willing towork in a fast paced startup environment#J-18808-Ljbffr Customer Service