Customer Experience Specialist (Colombia) Opportunity Details Full Time Customer Experience Specialist (Colombia) We are looking for a friendly and organized individual to join their team as a Customer Service Representative in the Marketing Department. In this role, you will be the first point of contact for clients, helping to create a positive experience from the moment they call in. Your primary responsibilities will include answering phones, scheduling client appointments, and ensuring that all customer inquiries are handled efficiently and with care. POSITION TYPE: Full Time ESSENTIAL FUNCTIONS: Perform the following client communication and scheduling tasks: Answer incoming calls promptly and professionally and assist clients with their inquiries and appointment scheduling Manage the auto shop’s appointment calendar and coordinate with clients and technicians to optimize scheduling Provide clear and concise information to clients regarding services, availability, and appointment preparation Reach out to clients proactively for appointment confirmations, reminders, and follow-ups Perform the following customer service tasks: Serve as the friendly voice of the company, ensuring every client feels valued and heard Address client questions and concerns with a problem-solving mindset and escalate issues to the appropriate team members when necessary Maintain a positive and helpful demeanor and contribute to a welcoming atmosphere for all clients Perform the following administrative support tasks: Keep accurate records of client interactions and appointments using the company’s CRM and scheduling software Assist with administrative tasks such as updating client information, processing payments, and managing client communications Support the team by providing relevant information and updates about client appointments and service requests QUALIFICATIONS: Bachelor's Degree or experience equivalent Previous experience in a customer service or administrative role, ideally within an automotive or service-based industry Proficiency with phone systems, scheduling software, and basic computer applications Excellent communication skills, both verbal and written Strong organizational skills with attention to detail Ability to multitask and manage time effectively in a fast-paced environment A proactive, friendly, and patient approach to client interactions #J-18808-Ljbffr