A Housekeeping Attendant will support all Housekeeping and Laundry operations with guest requests, analyzing each request and delegating tasks among team members to ensure work is completed efficiently and promptly, providing an exceptional experience for our guests. What will I be doing? As a Housekeeping Attendant, you will support all Housekeeping and Laundry activities by delegating daily tasks within the hotel. Specifically, your responsibilities will include: - Maintaining high operational standards across Housekeeping and Laundry, aligned with hotel brand standards. - Monitoring the appearance, standards, and performance of team members, emphasizing training and teamwork. - Providing excellent guest service. - Assisting with room availability and release for guest service, together with Floor Housekeeping Supervision. - Managing department controls such as employee scheduling, master key security, incident logging, and linen and uniform management. - Checking guest information in CRM daily to meet their preferences and requests timely. - Requesting flowers for special occasions and embroidery for linen as needed. - Managing monthly Lost and Found items and donations. - Overseeing uniform maintenance and repairs. - Coordinating document and personnel movements within the department, including daily linen releases. - Processing laundry service requests and guest clothing releases daily. - Closing monthly laundry expenses and provisions. - Replacing the Laundry Attendant during holidays, days off, or absences. What are we looking for? A Hilton Housekeeping Attendant embodies our commitment to guest service and teamwork. To succeed in this role, you should possess the following skills and qualities: - Planning and organizational skills - Good oral and written communication skills - Previous laundry experience - Strong interpersonal skills - Intermediate proficiency with computers, including Microsoft Office - Commitment to delivering high-quality customer service - High standards of cleanliness Additional advantageous qualities include: - Ability to work effectively in a team - Attention to detail - Positive attitude What will it be like to work for Hilton? Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional service, amenities, and value. Our mission is to "fill the earth with the light and warmth of hospitality," creating memorable experiences worldwide. Our team members are central to our success and guest satisfaction. #J-18808-Ljbffr