**Customer Support Application**: - **About Komet**: - We’re a team that has been specializing in software development platforms for the flower industry for over 13 years. Our main product is Komet Sales, a system offered in SaaS mode (Software as a Service) mainly in the US and Canada. At Komet Sales we have a main objective and it consists in generating the “WOW Effect”. We accomplish this through constant innovation, testing, and experimentation with new tactics in order to always provide our users all the best and newest. - **Small team, big benefits**: - **By joining the team, you will enjoy the following benefits**: - Say goodby to EPS: the company will assume 100% of your health policy. - We respect your personal growth: We encourage continuous learning and professional growth, that’s why we respect and allow you to take time for studies and training, even support these financially. - Recreational activities: We perform integration activities inside and outside the company. - Your ideas are valuable: You have absolute freedom to propose any ideas. In case they are well supported and relevant to the company and teams, they can be carried out. - Monthly bonuses to support sports, artistic, and recreational activities outside work hours. - Unlimited vacations. - English classes, according to your level. - Remote work. **Indefinite Contract and Salary to be convened.** - **About the job...**: - We’re looking for a new Customer Support team member. You must have Customer Support work experience, be good at dealing with people, with skills to assist and guide our customers regarding the use of the platform and have for sure, attitude and dedication for self-learning. - **What you will do...**: - Attend methodology activities such as daily’s, team meetings, and trainings. - Analyze, guide, and report cases with doubts and problems reported by our clients. - Have good knowledge of the system in general terms and tools used on a daily basis. - Escalate any cases in different departments where problems or improvements are identified. - Maintain and document records of our clients by updating any data in our CRM. - Contribute to teamwork and support with any doubts and questions to resolve any customer concerns. - Assist in the creation of documentation or department processes. - **You are a person...**:You are the right person for this job if... - You have an advanced english level. - You have a minimum of 2 years of customer support service experience (preferably in technology companies). - You have a good relationship with your colleagues in the area and work teams. - You have experience working with high-performance agile teams. - You’re willing to transfer your knowledge and learning to your peers - You like job challenges. - You have excellent verbal and written communication skills. - You have documenting abilities. - Have information analysis and understanding skills. - You have the ability to work under pressure. - You have good time management and prioritization skills. - Plus, have knowledge of Salesforce, Jira, Confluence, Basecamp, Slack, and Intercom.