N-iX is looking for a Senior Support Engineer to join our team. **About the project**: Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts. N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America. **Requirements**: - 5+ years JAVA development experience (SpringBoot, Spring, SpringSecurity) - 3+ years experience in React (Web) - Strong understanding of relational database management systems (RDBMS) - Experience in AWS services (S3, CloudWatch, Lambda, ECS, RDS, DMS, SQS/SNS, Glue, VPC, CloudFormation) - Experience with upgrade/maintenance processes in AWS - Hands-on experience with AWS SDK - Proficiency with event-driven systems and Kafka - Expertise in API documentation using Swagger - Experience in leveraging R2DBC for reactive database connectivity - Familiarity with Netty - Upper intermediate+ English level - Experience in technical support (issues troubleshooting) - Excellent communication skills - Strong analytical and problem-solving skills **Would be a plus**: - Experience with React-Native (for mobile development) - Leadership background **Responsibilities**: - Own support tickets and conduct troubleshooting within the existing tools and services - Investigate Technical Issues: reported problems and bugs, identify an issue's root cause, describe an issue's symptoms - Assess an issue's scope and propose a solution - Work with internal cross-functional teams to figure out technical problems - While solving technical issues, demonstrate deep understanding of the product value and communicate it clearly to technical and non-technical audiences - Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term. **We offer**: - Flexible working format - remote, office-based or flexible - A competitive salary and good compensation package - Personalized career growth - Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) - Active tech communities with regular knowledge sharing - Education reimbursement - Memorable anniversary presents - Corporate events and team buildings - Other location-specific benefits