Location: Remote (Berlin and surrounding areas)Company: AUTOonline About Us: Solera is a global leader in data andsoftware services that strives to transform every touchpoint of thevehicle lifecycle into a connected digital experience. In addition,we provide products and services to protect life’s other mostimportant assets: our homes and digital identities. Today, Soleraprocesses over 300 million digital transactions annually forapproximately 235,000 partners and customers in more than 90countries. Our 6,500 team members foster an uncommon, innovativeculture and are dedicated to successfully bringing the future tobear today through cognitive answers, insights, algorithms andautomation. For more information, please visit solera.com.AUTOonline is a leading platform in the automotive industry,specializing in providing innovative solutions for vehiclepurchasing and salvaging. Our mission is to deliver exceptionalservice and support to our customers while driving efficiency andexcellence in all our processes. Job Description: We are seeking amotivated and customer-centric Service Employee to join our teamand support the Salvage Direct Contact Process. This role isessential in ensuring that our clients receive the highest level ofservice as they navigate the complexities of salvaged vehicletransactions. The ideal candidate will be based in Berlin or thesurrounding areas and will possess a strong drive for excellence,adaptability, and a passion for customer service. KeyResponsibilities: 1. Act as the primary point of contact for carowners engaging in the salvage direct contact process, providingclear and accurate information about procedures, policies, andservices. 2. Facilitate seamless communication between car ownersand our buyer customers to ensure timely selling of cars andsolving issues related to salvage vehicles. 3. Assist car owners inunderstanding the process, guiding them through the salvage processand addressing any questions or concerns they may have. 4. Maintaina high level of customer satisfaction by actively listening tocustomer needs and providing tailored solutions. 5. Documentcustomer interactions and feedback in the company’s CRM system totrack service quality and identify areas for improvement. 6. Stayupdated on industry trends, company policies, and salvage processesto provide informed support. 7. Collaborate with cross-functionalteams to improve service delivery and enhance the customerexperience. 8. Adapt to changing processes, technologies, andcustomer needs in a fast-paced environment, demonstratingflexibility and resilience. Qualifications: 1. Proven experience incustomer service or a related field, preferably within theautomotive or salvage industry. 2. Strong communication skills,both verbal and written, in English; proficiency in German ismandatory. 3. Excellent problem-solving abilities and a proactiveapproach to addressing customer concerns. 4. Ability to workindependently and manage time effectively in a remote setting. 5. Familiarity with CRM software and online communication tools. 6. Apositive attitude, high level of motivation, and a commitment tocontinuous improvement. Why Join Us? 1. Be part of a dynamic andinnovative company that values customer satisfaction and employeegrowth. 2. Enjoy the flexibility of remote work while being part ofa supportive team. 3. Contribute to meaningful work that impactsthe automotive industry and helps customers navigate salvageprocesses. 4. If you are a driven individual who thrives in anever-changing environment and is passionate about providingexceptional customer service, we encourage you to apply for thisexciting opportunity at AUTOonline! Seniority level Mid-Seniorlevel Employment type Full-time Job function Business Developmentand Sales Industries IT Services and IT Consulting#J-18808-Ljbffr Analyst