**Antes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página.** Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nível. **Descripción de puesto**: **Global Process Supervisor - AR and Collections** **Grade**: 20E **Location**:Medellín **Job Summary** This person leads or supports enterprise projects and responds to system and process support requests from internal and external customers concerning Accounts Receivable and Collections processes, programs, and systems. **Responsibilities**: - Designs, tests, and implements processes and system improvements; develops action and project plans to drive proper resource allocation and ensure positive return-on-investment - Leads or supports enterprise projects; follows the established process methodology to manage process efficiencies, project timelines and deliverables; balances multiple projects and deployment schedules to meet stakeholder goals and expectations - Reviews and evaluates processes and systems to determine cost efficiencies and ensure regulatory compliance - Participates in conference calls to investigate and determine resolutions of issues - Reviews issues with appropriate personnel as needed to assign specific actions required for resolution. - Communicates resolutions to requesters to ensure understanding and acceptance. - Evaluates processes and systems to ensure compliance. - Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork. - Assesses requested information to ensure alignment with business needs, objectives, and practices. - Assesses job requirements and develops alternatives to reduce costs. - High english profiecncy **Qualifications**: - Demonstrates a detailed understanding of business requirements or critical elements of a complex problem; develops creative, feasible, and integrated solutions that address the problem - Identifies business areas and stakeholders impacted by customer issues; identifies root causes and engages appropriate resources to resolve customer issues and avoid recurrence - Uses techniques to solicit and gather information or details - Selects techniques and strategies that result in accurate information and are appropriate for the audience - Recognizes when customers are having issues; identifies resolution to complex customer issues and recommends solutions - Demonstrates a global perspective and exhibits openness, flexibility, and an aptitude for working within diverse cultural nuances (local constraints, perceptions, and sensitivities) - Must have Finance experience in Accounts Receivable, Collections or COD - Must have experience with Accounts Receivable and Collections systems - Experience in systems and user process innovation and maintenance and in IT requirement documentation - Must be willing to work flexible business hours to meet business needs **Preferences**: - Previous experience coordinating, managing or participating in enterprise technology projects or initiatives - Bachelor's degree in Accounting, Finance or related fields - Process improvement or process mapping certification - Project Management certification (internal or external) - Project Management Experience - Experience supervising others **Basic Qualifications**: - Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience - Must have Finance experience in Accounts Receivable, Collections or COD - Must have experience with Accounts Receivable and Collections systems - Must have experience in systems and user process innovation and maintenance and in IT requirement documentation - Must be willing to work flexible business hours to meet business needs (US daytime hours, including occasional work on weekends to support IT enterprise releases) - Must be willing and available to travel as needed **Tipo de empleado**: Permanente UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.