(fluent German & English) Customer Support Consultant, remote (Luxury Brand) Join our team as a Customer Support Consultant for a luxury brand and thrive in a multicultural and multilingual environment while working remotely from your home office. Develop new skills and achieve challenging goals with our People First management approach. What You Will Do: Provide exceptional customer support via chats and emails Handle inquiries in the global CRM following established processes Build positive and long-lasting relationships with customers Communicate with potential customers Accurately update and categorize leads in the system Work securely with customers' sensitive information Apply the latest customer happiness practices Maintain knowledge of our client's products and services What you need to succeed: Fluent German and English (C1 level in both written and spoken) Experience in luxury customer support Attention to detail Sales experience is a plus Positive and responsible attitude Personal laptop (minimum 8GB RAM) and stable internet (at least 50 Mbps download and 40 Mbps upload) Benefits and Perks: Schedule: 5 days/week, rotating shifts (3 AM-11 AM, 4 AM-12 PM, 5 AM-1 PM, 6 AM-2 PM Colombia time) Remote work opportunity Inclusive international environment Payment in USD Bonuses for referring friends Paid training and probation period Work-life balance Supportive management focused on your growth Opportunities for self-development Who We Are: SupportYourApp provides secure technical, customer support, and CX services for tech companies worldwide. Since 2010, we've grown to 8 hubs globally, serving clients in over 30 countries and speaking over 60 languages. We value our team and foster a positive, caring environment. Send your CV in English highlighting your skills! Visit us at: www.supportyourapp.com #J-18808-Ljbffr