Date of commencement of employment: ASAP Build and maintain effective long-term business relationships and sales base with current and assigned customers with good program management, Key contact window with global customers: maintain timely, effective, professional contact with customers at all times: Develop quality strategies and policies, tailor-made processes to meet the customer expectations, Organize regular meetings with customers to fully understand their needs, link them to the company’s service strategies, and stay in anticipation of their future needs and expectations, Help in taking customer enquiries, prepare information they may require and solving any issues they may face in a effective, courteous and timely manner, monitor and improve customer satisfaction where necessary, Overall follow up of key customers’ activities: Inspection, Audit, Lab testing, and other added value services: 360 degrees on customers’ activities. Identify and develop opportunities to up-sell and provide complete solutions to assigned clients, lead the development, implementation and follow up of new services or procedures, Be instrumental in converting clients by supporting the sales team Communicate effectively with all operation and technical teams to fulfill customer’s requests and expectations and to enhance customer satisfaction, Participate in claims and complaints investigation and resolution by preparing and reviewing the related reports, corrective actions and solutions provided, Undertake any other duties required by the Management. Education and experience requirements: Bachelor’s degree or higher in International business or other discipline, At least 5 years experience in account management or customer technical services, Experience in testing, inspection and certification industry will be an advantage, Knowledge of consumer goods will be an advantage, Self-starter, positive thinker, well organized, excellent social, presentation and negotiation skills, Fluent in Spanish and English Fluent in another language such as Portuguese or French would be a strong plus. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management Industries International Trade and Development Referrals increase your chances of interviewing at WORMS Safety by 2x Sign in to set job alerts for “Key Account Manager” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr