We are looking to hire an **Incident Resolution Manager**, who will resolve retail and corporate problems of our clients in an effective way. Job Responsibilities: - rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system; - advising clients on all matters concerning bookings and our product; - working in CRM systems and with our internal databases. **Requirements**: - knowledge of English on at least **Upper Intermediate level** (both spoken and written); - kindness, stress-resistance, politeness and responsibility; - ability to learn quickly and be results-focused; - a functioning computer and microphone; - knowledge of the travel business and booking systems; - knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage); **Benefits** - remote work; - a young and active team of super specialists; - schedule 2/2 (1 p.m. - 1 a.m. Columbia time); - salary 600 euro + till 170 euro bonus kpi; - interesting and ambitious tasks that will take you to the next professional level; - learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it; - corporate discounts on hotels and other services.