**Bilingual Customer Service Representative - **English B2+ Monday to (rotating Saturdays) Office hours (day time) USA Client Time zone CST Onsite - Dirección: CRA 15 88 64Q OFICINA 306 EDIFICIO ZIMMA, Bogota We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz you'll find more than a workplace! We promote a creative environment where all ideas are welcome, leaders are eager to help you grow and co-workers will support you every step of the way. **Responsibilities** - Manage incoming phone calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid, and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts, and file documents - Follow communication procedures, guidelines, and policies - Take the extra mile to engage customers **Requirements and skills** - Proven customer support experience or experience as a Client Service Representative - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - High school diploma **What we offer** - Inclusive environment - Salary at 2,800,000 COP with contrato indefinido - Daily SNACK - Food and transportation Bonuses (200,000 COP more fixed monthly ) - Health Insurance Coverage (Plan Complementario Sura or EMI) Gym Membership & active rest - Professional and Personal Growth Opportunities Tipo de puesto: Tiempo completo Salario: $2.600.000 - $2.700.000 al mes