Job Title: Data Analytics Service Delivery Specialist Hiring manager and Recruiter should collaborate to create the relevant verbiage. Key Responsibilities: - Manage service desk and field support for clients. - Monitor and supervise the provider's management of the service. - Meet client service indicators. - Ensure client and provider communication for decision-making. - Optimize service costs. - Prepare control and management reports as a result of the service. About the Business Unit: The Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. Life at IBM: IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. About IBM: IBM believes that through the application of intelligence, reason, and science, we can improve business, society, and the human condition.