**About us** Beat is one of the most exciting companies to ever come out of the ride-hailing space. One city at a time, all across the globe we make transportation affordable, convenient, and safe for everyone. Today we are the fastest-growing ride-hailing service in Latin America and part of the international FreeNow Group owned by Daimler. But serving millions of rides every day pales in comparison to what lies ahead. Our plans for expansion are limitless. Our stellar engineering team operates across a number of European capitals where, right now, some of the world’s most ambitious and talented People are changing how cities will move in the future. Beat’s footprint is rapidly expanding with current service in Greece, Peru, Chile, Colombia, Mexico and Argentina. Our global headquarters are in Athens and we are building our European headquarters in Amsterdam to attract the best talent in the world. **_ Control Operations Monitor (Driver fleet)_** The Control Operations Monitor will overlook the fleet of drivers that operate in the streets, ensuring that all rides are completed, in a timely manner and in adherence to safety regulations and policies. **What you'll do day in day out** - Support routine fleet operations. Create and deliver reports, notifications and briefs on fleet activities, deviations and events. - Handle driver issues coming from passengers to road accidents by coordinating with the support team, hub operations, and other stakeholders - Coordinate with hub leaders and other teams to develop courses of action in response to itinerary deviations, short notice stakeholder requirements, and disruptive events. - Monitor driver behaviour while delivering reports based on data and proactively contacting drivers for corrective measures. - When required, notify senior company leaders of situations that present potential danger to passengers. Proactively monitor and notify the proper channels in case of potential media exposure. - Assist in ride development to drivers and resolution of operational issues. This will also include support for developing long term solutions to optimize the visibility and response times of the team. **What you need to have** - 2- 3 years of experience monitoring and giving support to fleet activities (driver partners, supply partners) through online platforms or similar monitoring positions - Preferred experience in knowledge management,managing complex audio/visual displays and dashboards - Create Processes and control-Execution - Assertive Communicator - Analytical and curious - Crisis management skills - Tech savvy - Committed - Goes the extra mile when a situation requires it - Acts as owner of a situation when a manager is out of reach - Look for continuous improvement - Intermediate to advanced english skills - Experience with Google apps and collaboration tools - Previous experience in transportation is a plus - Be open to long shifts and rotative schedules As part of our dedication to the diversity of our workforce, Beat is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion