EXL Bogota, D.C., Capital District, Colombia QualityExcellence Senior Manager The candidate will assume a leadershiprole within the Quality Excellence EBU vertical, responsible fordriving quality initiatives and ensuring the highest standards ofquality management across the organization. This role involvesinterfacing with colleagues at all levels, from junior staff tosenior executives, to foster a culture of quality and continuousimprovement. Location: Bogota, 100% on site (We won't acceptcandidates living out of Bogota) Schedule: 42.5h, 2 days off,business hours, availability to work on weekends Salary: Open tonegotiate Work Experience - Minimum 7+ years of total workexperience - Must have 3+ years of direct team managementexperience with demonstrated success and financial results - Musthave 5+ years business/operations experience with at least 2-3years of relevant experience in BPO - Must have 3+ years qualityexperience - Six sigma & Lean tools and methodologies, Processimprovements and project execution Education: - Bachelor's degreecompleted is a must (degree in a quantitative discipline ispreferable) - MBA (preferred but not essential) - BB Trained / GBTested from recognized institute Key Responsibilities: Leadershipand Strategy: - Lead the Quality Excellence EBU vertical, settingstrategic goals and objectives to enhance quality managementpractices. - Develop and implement a comprehensive qualitymanagement framework tailored to the specific needs of each clientarea. Quality Management Framework: - Ensure the effectiveimplementation of quality management systems and processes acrossall client areas. - Monitor and evaluate the performance of qualitycontrol and assurance activities, identifying areas for improvementand implementing corrective actions. Team Management: - Manage andmentor a team of Quality Control Analysts (QCA), providingguidance, support, and professional development opportunities. -Foster a collaborative and high-performance team environment,encouraging innovation and excellence. Client Engagement: - Serveas the primary point of contact for clients within the vertical,addressing their quality-related concerns and ensuring theirsatisfaction. - Collaborate with clients to understand their uniquerequirements and tailor quality management solutions to meet theirneeds. - Drive continuous improvement initiatives, leveraging dataand feedback to enhance quality processes and outcomes. - Stayabreast of industry best practices and emerging trends in qualitymanagement, integrating relevant advancements into theorganization’s practices. Performance Monitoring and Reporting: -Develop and maintain key performance indicators (KPIs) to measurethe effectiveness of quality management activities. Seniority levelMid-Senior level Employment type Full-time Industries BusinessConsulting and Services #J-18808-Ljbffr IT