Job Description This is a remote position. Scope: Monday to Friday, 8:30am to 4:30pm Minnesota time with a 30 minute paid break Access to organization email systems and scheduling tools Interaction with case managers, clinicians, and referring partners Limited direct client interaction, primarily for scheduling and initial inquiries Handle confidential client information and medical records Support both mental health and housing program operations Responsibilities: Process and manage incoming referrals through website and other channels Create and maintain organized client folders and documentation Schedule and coordinate intake appointments between clients and program staff Coordinate assessment meetings between clients and clinicians Track and monitor assessment renewal dates (6-month and annual reviews) Handle incoming calls and provide initial program information Maintain email correspondence with clients, case managers, and referral sources Update case managers on client needs and situations Process and organize client documentation including assessments and release forms Follow up with referring partners regarding client progress Monitor assessment deadlines and renewals Coordinate scheduling between clients, clinicians, and program managers Requirements: HIPAA compliance knowledge and strong understanding of client privacy rights Excellent English communication skills, both written and verbal Strong organizational and time management abilities Professional phone manner and email etiquette Experience with healthcare administrative procedures Emotional intelligence and ability to handle sensitive situations Experience with file management and documentation systems Understanding of secondary trauma concepts Ability to maintain strict confidentiality Basic understanding of mental health and housing service coordination Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_22932_JOB Requirements HIPAA compliance knowledge and strong understanding of client privacy rights Excellent English communication skills, both written and verbal Strong organizational and time management abilities Professional phone manner and email etiquette Experience with healthcare administrative procedures Emotional intelligence and ability to handle sensitive situations Experience with file management and documentation systems Understanding of secondary trauma concepts Ability to maintain strict confidentiality Basic understanding of mental health and housing service coordination