**Material Support Service Representative (MSSR)** **A.Roles and responsibilities**: - This position is located 100% in Bogota, Colombia. Salary between 5 - 6MM COP. The MSSR is the central focal point for all matters related to Material Support Services at the customer’s site. As such, the MSSR should always be in the position to provide the highest possible level of Services and respond to and solve (when possible) all the customer´s requirements and needs related to Material Support being the natural interface between ADS and the Customer for any issue related to Material Services. Attend to Final Customer/Operators’ daily/weekly meetings representing ADS Materiel Services Community (when requested) to discuss material needs, recurrent failures, removals and replacements, missing documentation and manuals updates. Attend to internal Airbus meetings according governance: Analyst, operative and Global Materiel Networks (Order Desk, Planning and Demand, Logistics). Be responsible for the surveillance of the materials needed to guarantee the fleet or material availability, anticipate the spares needed and inform both, the customer and the central order desk. Provide support to ADS Central Team: - When required in commercial assessments or technical support. - Invoicing queries - Direct / Dropshipment - Create Local Procedure Handbook Prepare reports on all activities performed related to Materiel Services scope. Prepare, report and analyse the orderbook, (Spares & Repairs). Prepare, report and analyse the logistics performance KPIS Prioritize and escalate: - Main Customer Priorities, Critical items identification. - Customer Backlog, List of pending items per A/C. - Customer at Risk orders. - Quality issues. - On ground A/C identification. - Monthly FH report - Adhoc reports. - Logistics issues - Inbound and outbound backlogs (Spares and Repairs) - WIP status - Discrepancies management report Control and report to customer pending actions on Spares & Repairs process: - Missing Data: Export Control, Transport Data, Material Data, Pending Core Units Be responsible for the overall performance of the local site regarding Materiel Services activities. Use the appropriate ADS IT system (or systems) and update the appropriate Customer IT system (when applicable) to inform about any materiel movement. Manages the contract of the logistics service supplier (if applicable). If not, manage inbound, stock and outbound of the materials received from Services Central Logistics HUB / Suppliers / Repair Centres and hand over to the end customer through the Hole In The Wall (HITW) Maintain updated all the information on the demand forecast, mainly related to scheduled activities. Request the inputs needed from the customer to anticipate and elaborate the list of materials required for scheduled maintenance activities. Provides feedback at the end of schedule maintenance. Provides first-line support to the Customer for interchangeability issues, applicability of P/Ns and any other technical issue that may arise. In addition, when applicable, the MSSR will support the delivery/reception of IPLs, including: Support to Customer regarding material orders Support to Customer in spares reception including incoming inspection Assessment of discrepancies identified, including on-site resolution (prior formal registration of a discrepancy) **B.Activities**: Record all customer spares and repair demand in the system (taking into account the different criticality of the item) and perform the adequate follow up together with Central Team (when applicable) to ensure the on time delivery to the Customer. Solve all the issues when recording the materials in the system. Support to AOG team in central. Manage and supervise the delivery of unserviceable/repairable items from the Customer to ADS’s designated Repair/Overhaul facility, creating and updating the necessary “Repair Notification” in ADS IT Tool. Provides feedback to the Customer for the estimated delivery date (EDD) of the serviceable unit. The MSSR shall notify to central order team on a case by case basis any problem or delay that might be identified at any stage of the repair order. Upon resolution of the repair, closure in ADS systems according to ADS procedures and the repair management process. Detect and pursue the resolution of any blockage that may happen in the regular Repair process, notifying ADS Central Team about any bigger problem that may be identified, at any stage of the flow that may affect the Turnaround Time (TAT) of the repair and the Customer mission success Anticipation of the materials needed for scheduled maintenance activities or planned deployments. Liaise with the Customer and Airbus, to ensure the timely delivery of serviceable items, following the Customer’s request. The MSSR will also ensure that the items are delivered with the appropriate shipping and quality documentation. Supports the reception and acc