C.H. Robinson is seeking a skilled Freight Forwarding Specialist to join our growing team in Bogotá and work alongside and collaborate with colleagues in the United States.If you are fluent in English and Spanish and have experience in freight forwarding with a comprehensive understanding of the shipment lifecycle, we encourage you to apply. A successful agent thrives in a fast paced environment, is eager to learn and help find ways to solve problems. We are looking for team members to help our team keep moving forward!DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consist of, but are not limited to, the following:Maintain Operational Excellence:Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargoUnderstand and input applicable financial components of shipments to generate correct billing for customersApply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externallyExecute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.Create, maintain, and update shipments in Navisphere, ensuring accurate dataProvide complex quotes based on needs of networkCoach and train others on pricing strategiesProvides track and trace service to customers and generates shipment documentsEnsure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.Facilitate Relationships:Builds great relationships with customers, responding timely and following up on issue resolutionCommunicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside VendorsAct as a key customer contact and subject matter expertLead by example when it comes to customer outreach, retention, and expansionAct as a resource and expert to the department, branch, and network on customer requirements & process initiativesWork effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leadsMonitor customer shipments trends and its impact to our processes and operationsOther Activities:Ensure customer SOPs are maintained and adhered toMake recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenueProvide support to Sales Executives and Account Managers for customer reportingOther duties or responsibilities as assigned according to the team and/or country specific requirementsQUALIFICATIONSRequired:High School diploma or GEDMinimum 3-5 years of Global Forwarding industry experienceAdvanced proficiency in Microsoft Office Suite of programsFluent in Spanish and English (written and verbal)Preferred:Associate's or bachelor's degree from an accredited college or universityKnowledge or coursework in Supply Chain, Logistics, or International BusinessExtensive industry and department knowledge (process & handling, regulations, international shipping, etc. )Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change dailyProactive, ambitious, hardworking, and analytical mindsetExcellent written and oral communication skillsAbility to work in a fast-paced and deadline-driven office environmentProven track record of dealing with customers and being client focusedHigh level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable chargesKnowledge and experience with customs procedures and formalities (customs clearance, bonded transports)Values a diverse and inclusive work environmentDisclaimer:This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.Your Health, Wealth, and SelfYour total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:Private Medical InsuranceLife InsuranceFuneral InsurancePaid Time Off to Volunteer in Your CommunityEqual Opportunity EmployerC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. #J-18808-Ljbffr