Why SoftwareOne? Success at SoftwareOne is defined by what you deliver for our customers, the business, and our employees. Our employees are energized, agile, and passionate about delivering outstanding customer satisfaction and results. Our leaders empower their teams and foster a work environment that promotes employee satisfaction. We operate with humility, discipline, and speed to adapt to a global economy. SoftwareOne is a leading provider of end-to-end software and cloud technology solutions, headquartered in Switzerland, supporting approximately 65,000 customers worldwide with 8,700 employees. The Role We are excited to invite applications for the position of: Associate - Support Analyst SoftwareOne Scope: Full-time | Location: Bogotá | On-site Daily Responsibilities - Provide quality service with timely and effective solutions to user requests. - Lead and resolve incidents and requests across various operational areas. - Manage complex situations through defined channels. - Address issues related to hardware, software, networks, and other IT components. - Respond to user queries, troubleshoot problems, and deliver timely technical solutions. Candidate Profile Technician, Technologist, or Professional in Systems Engineering, Electronic Engineering, Software Engineering, or related fields with experience as an on-site support analyst. Skills & Technologies - On-site support, hardware maintenance, and software support (printers, VPN, diagnostics, conference room audio, Avaya). - Microsoft O365 (Active Directory, Azure, Exchange, SharePoint, etc.). - Help desk support and incident management. - Excellent customer service and onsite support skills. - Ability to work under pressure with challenging customers. Why Join Us? - A creative, supportive, and appreciative work environment. - Employee recognition programs. - Training and development opportunities. - Work-life balance. - Referral bonuses. - Multicultural interactions. - Employee-driven social initiatives. - Company events. - Access to the latest technologies for clients and staff. - And much more! Interested? Apply now, and we will contact you soon! Note: At SoftwareOne, we are committed to equal opportunity employment regardless of race, color, religion, age, sex, national origin, disability, genetics, sexual orientation, gender identity or expression, or any other protected characteristic. #J-18808-Ljbffr