Job Overview We are seeking a Facilities Operations Manager to lead our technical operations and maintenance teams in delivering exceptional service to our clients. As a key member of our facilities management team, you will be responsible for overseeing the day-to-day operations of our buildings, ensuring that all systems are functioning properly and that our clients receive the highest level of service. Responsibilities: - Technical Operations & Maintenance Oversee and coordinate preventive maintenance services for a wide range of building operating systems and equipment, including but not limited to HVAC, electrical, plumbing, UPS, and fire life safety systems. This includes performing tasks and/or delegating as appropriate. - Maintain and update Computerized Maintenance Management System (CMMS) information for all operating systems, ensuring data accuracy and compliance. - Drive consistency and reliability of systems across the portfolio, adhering to preventative maintenance schedules. - Manage and respond to online service requests, ensuring work is performed professionally, efficiently, and with minimal disruption to clients, while also ensuring Key Performance Indicator (KPI) compliance. - Respond effectively to emergencies and support after-hours building-related activities as requested. - Manage installations of new and/or replacement equipment as required. - Maintain a detailed inventory of parts and equipment, ordering replacements as necessary. - Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained and a safe workplace is provided. - Schedule and manage repairs, minor works, and other work requests, tracking them to completion. - Provide information and direction to vendors, facilities staff, and other service providers to ensure excellent coordination and execution of work. Leadership & Team Management - Lead, develop, and supervise a professional, friendly, energetic, and detail-oriented maintenance team, fostering an environment of teamwork, cooperation, performance excellence, and personal success. - Provide thorough onboarding experiences and support the training and development of direct reports. - Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics, and Excellence. Financial Management & Project Support - Assist with operational recommendations, including Operating Expense Projects and process improvements. - Manage and develop Hard Services budgets for the assigned portfolio, proactively tracking variances and identifying efficiencies and savings. - Supervise the execution of small construction projects (typically under $100K or local currency equivalent) as required, acting as the area point of escalation. - Identify opportunities for improved operations and service excellence, making recommendations. - Manage payments to vendors and ensure prompt and accurate management of purchase orders in finance systems. Compliance & Client Relations - Ensure compliance with all health and safety, environment, and risk management policies and procedures, as well as Federal, State, County, and City Ordinances, Codes, and Laws. - Comply with all requirements of the client contract and meet or exceed Hard Services Key Performance Indicators. - Interact with external and internal customers with a positive demeanor and focus on customer satisfaction. - Support the implementation of Hard Services innovation programs and processes that reduce short and long-term operating costs and increase productivity. - Maintain and propose emergency response plans, including evacuation and after-hours emergency response. - Attend periodic training seminars on and off-site. Requirements - 3-6 years of experience in the technical aspects of building operations/maintenance such as HVAC, electrical, plumbing, UPS, and fire life safety systems. - Engineer degree is preferred. - Prior experience in facilities, property management, hospitality, or a related field. - Knowledge of local occupational health and safety requirements, critical facilities, and vendor management for specialized services is advantageous. - Understanding of basic technical aspects of property (e.g., computer room air-conditioning, chiller systems, fire protection systems, mechanical & electrical systems) is advantageous. - Excellent communication, organization, and problem-solving skills; proficiency in English is required. - Ability to work independently with little supervision and effectively deal with stressful situations. - Self-motivated, confident, energetic, and flexible. What We Offer We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. About Us We are a leading global provider of real estate and investment management services.