Position Name: Customer Service Representative/ Dispatcher Company: ACCREDITED LIMOUSINE SERVICES Job purpose Support the day-to-day operations, focusing on internal/external customer service to deliver the highest level of service that meets and exceeds our department standards and service guarantees. REQUIRED QUALIFICATIONS **Education**: Business Administration or related Administrative Careers High level of written and oral English Training or Expertise: +2 years of customer service experience or Dispatch Experience for USA companies Experience Desirable customer service experience with logistics or transportation. JOB FUNCTIONS Should be able to understand and have a working knowledge of the necessary systems needed to complete the day-to-day job requirements JOB AND ROLE DESCRIPTION Take all measures to address customer requests/complaints prior to escalating to Team Lead or Supervisor Answers and directs all incoming calls according to established guidelines. Feedback should be accurate and timely to avoid escalations Identify and implement opportunities to enhance a customer’s experience Provide customer service to English Speakers Basic understanding of GPS tracking, vehicle dispatch operations, and radio communication equipment. REQUIRED SKILLS Excellent verbal and written communication skills Coachable: You know there's always room for improvement. You seek out constructive criticism and opportunities for growth Organize your own work schedule each day in line with changing priorities. Excellent Attitude: Diligent and positive attitude, willing to go the extra mile and risks while being a team player and you are resilient in the face of challenges Critical thinker with a strong analytical skillset Listening skills Creative: Tailoring the right solution for a variety of customer requests Record keeping and data entry Must thrive on change and problem-solving, handles stressful situations calmly, and multitasks Ability to work in a fast-paced environment WAGE COMPENSATION **Salary**: $850 USD during the probation period (90 days). After it will increase to $1,100 USD. 5 days of PTO after 3 months Available schedules: Monday - Friday 3:30 PM EST to 11:30 PM EST Internet and computer expenses will be an employee's responsibilities **Salary**: $4,000,000 - $4,500,000 per month **Education**: - Bachelor's (required) **Experience**: - Customer Service/Dispatch: 1 year (required) - USA-based work: 1 year (required) **Language**: - English (required)