Join to apply for the Sr Technical Consultant role at ACI Worldwide. Get AI-powered advice on this job and more exclusive features. Job Summary: Ensures new and existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification and development of solutions for customers using company products, outsourced solutions, and/or proprietary tools/techniques implemented by others. Defines customer needs and develops a plan and proposal for project delivery. Viewed by customers as a consultant. Performance is typically evaluated based on utilization (billable hours). Job Responsibilities: - Implement payment processing solutions for credit, debit, fleet, and gift cards with ACI's comprehensive product suite. - Solve highly technical and complex problems for projects. Guide and provide technical direction for projects. - Possess advanced technical knowledge of the product set and business understanding. Guide customers in implementation efforts to ensure successful product adoption. - Collaborate with Solution Integrators to provide payment message integration recommendations and support comprehensive end-to-end testing and validation of payment transactions. - Anticipate risks or business situation implications, take appropriate mitigation actions, and identify necessary information to clarify risks, using skillful questioning. - Understand and adhere to all corporate policies, including the ACI Code of Business Conduct and Ethics. - Work closely with project managers, solution architects, and customers to deliver payment solutions. - Create technical design documents and other deliverables as per project requirements. - Perform other duties as assigned. Knowledge, Skills, and Experience: - Bachelor’s degree or equivalent experience. - Experience with POS systems, e-Commerce platforms, and third-party API integrations. - Strong troubleshooting and issue tracking skills. - At least 5 years of related experience. Preferred Qualifications: - Degree in Computer Science, Information Systems/Management, Business, Accounting, or Finance preferred. - Proficient in credit and debit card acquirer processor message specifications, including ISO8583 standard. - Knowledge of payment transaction flows, including authorization, sales, and reversals, across in-store and e-commerce environments. Work Environment: - Standard work environment. - Majority of time spent on PC (Physical requirements). Additional Information: - Seniority level: Mid-Senior level - Employment type: Full-time - Job function: Information Technology - Industries: Software Development #J-18808-Ljbffr