Job Title: E-Commerce Client Success & OperationsLead Company: Pro Coffee Gear Location: Remote (global) EmploymentType: Full-time (8 hours - Central Time) About Us: Pro Coffee Gearis a dynamic and rapidly expanding e-commerce company thatspecializes in providing top-tier espresso machines and relatedparts to coffee enthusiasts worldwide. We pride ourselves onoffering high-quality products alongside exceptional customerservice to ensure that every coffee aficionado can enjoy theperfect cup. Job Description: We are seeking a highly motivated andproactive individual to join our team as an E-Commerce ClientSuccess & Operations Lead. As the lead in this role, you willbe responsible for managing the day-to-day e-commerce operationsand ensuring the highest level of client satisfaction.Responsibilities: 1. Manage the day-to-day e-commerce agenda,including overseeing order processing, inventory management, andfulfillment. 2. Facilitate drafting and sending emails to clients,ensuring timely and professional communication. 3. Monitor andaddress any issues that arise throughout the customer journey,resolving them efficiently to maintain a positive customerexperience. 4. Maintain visibility on tracking information forshipments and drop ships, ensuring accurate and timely delivery tocustomers. 5. Attend to incoming orders, processing them promptlyand accurately. 6. Provide after-sales assistance by assistingclients with subsequent orders of related items such as parts,filters, and accessories. 7. Conduct research and coordination foritems not listed on our website, ensuring customers have access tothe products they need. 8. Respond promptly and effectively tocustomer inquiries and questions, providing knowledgeableassistance and guidance as needed. 9. Collaborate with other teammembers to streamline processes and improve overall efficiency.Requirements: 1. Bachelor's degree in Business Administration,Marketing, or a related field (preferred). 2. Proven experience ine-commerce operations and client success roles, with a strongunderstanding of online retail processes. 3. Excellentcommunication skills, both written and verbal, with the ability todraft professional emails and communicate effectively withcustomers and team members. 4. Detail-oriented with strongorganizational skills, capable of managing multiple taskssimultaneously in a fast-paced environment. 5. Proficiency in usinge-commerce platforms and tools, such as Shopify, Amazon, eBay. 6.Problem-solving mindset with the ability to quickly identify issuesand implement effective solutions. 7. Passion for coffee andknowledge of espresso machines and related products is a plus.Benefits: 1. Opportunity for growth and advancement within arapidly expanding company. 2. A dynamic and collaborative workenvironment with passionate team members. 3. Remote job withflexible hours, allowing for a healthy work-life balance. 4.Goal-oriented work culture, providing autonomy and opportunitiesfor personal and professional development. If you are enthusiasticabout e-commerce, customer success, and all things coffee-related,we would love to hear from you! Please note: All applicants mustsubmit their CV in English. CVs in other languages willautomatically be disqualified. At Pro Coffee Gear, we believe inthe strength of diversity and equal opportunities for all employeesand applicants without regard to race, color, religion, age, sex,national origin, disability status, genetics, protected veteranstatus, sexual orientation, gender identity or expression, or anyother characteristic protected by federal, state, or local laws.#J-18808-Ljbffr