Job Title: Retail Service Agent This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. As a Retail Service Agent, you will be responsible for providing exceptional customer service, handling administrative tasks, and coordinating front-line operations. Key Responsibilities: - Providing support and offering FedEx products and services to customers to achieve sales objectives; - Performing various customer service, administrative, and clerical duties requiring direct and indirect customer interface; - Assisting customers by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service and over-the-phone service; - Checking packages to ensure proper labeling, legality of content, including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment, and compliance with Customs documentation required at destination; - Collaborating with the fulfillment of income/expenses and supporting optimization of branch resources; - Responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies, respecting customer service times; - Recognizing new customers or additional business opportunities and offering suitable services and solutions, opening new accounts, obtaining additional shipments, and submitting sales leads; - Ensuring an excellent customer experience by developing and providing adequate solutions to different types of customer problems; - FOLLOWING COMMERCIAL AND ADMINISTRATIVE PROCESSES, COMMUNICATING WITH THE AREAS INVOLVED. RESPONSIBLE FOR SAFEGUARDING THE VALUES OF THE COMPANY AND AVOID DEVIATIONS, MISSING AND MISHANDLING IN THE WSC; - Requesting necessary supplies to carry out daily documentation and packaging of shipments. Requirements: - Education: High School degree/Equivalent; - Language: Proficiency in English; - Experience: Two (2) years experience in customer service focused on sales; - Knowledge: Knowledge in the management of cash and other values; - Previous Experience: Previous experience in a FedEx SCS Warehouse with a good knowledge of the operation and the requirements of its key customers. Skills: - Ability to lift 75 lbs/34 kg and to maneuver packages weighing up to 150 lbs/68 kg with appropriate equipment; - Acknowledging and resolving issues quickly; - Communication skills; - Planning and organizing skills; - Problem-solving skills; - Attention to detail; - Literacy skills; - The ability to interpret instructions accurately; - The ability to maintain confidentiality. Benefits: We are committed to providing a positive and inclusive work environment that supports the well-being of our employees. Some of the benefits we offer include: - A competitive salary and bonus structure; - Ongoing training and development opportunities; - A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off; - Opportunities for career advancement and professional growth; - A diverse and inclusive workplace culture. About Us: We are a leading logistics company dedicated to providing reliable and efficient transportation solutions to our customers. Our commitment to excellence, integrity, and customer satisfaction has earned us a reputation as a trusted partner in the industry. We are proud to be recognized as one of the world's most admired and respected companies, consistently named among the World's Most Valuable and Admired Brands.