Job Description The role of the IoT Building Systems Engineer is to maintain excellent customer satisfaction by ensuring the integrity of data collection while minimizing hardware downtime. This involves expertise in hardware troubleshooting and network programming to ensure seamless server communication and functionality of our deployed IoT electrical, gas, and water meters, sensors, and networking devices. Responsibilities: - Closing out hardware-related maintenance tickets using a ticketing software solution such as Zendesk or Zoho Desk. - Identifying, troubleshooting, and resolving hardware issues flagged by our software or reported by customers and key stakeholders. - Maintaining accurate documentation for ticket resolution, including steps taken and outcomes. - Diagnosing hardware issues using various communication channels such as phone, text, and email. - Reporting maintenance issues to internal teams with clear documentation and recommendations for action. - Providing clear and timely updates to customers - property managers, building engineers, and internal stakeholders. Requirements: - Excellent English verbal and written communication skills to effectively liaise with clients and internal teams. - Ability to build rapport with customer contacts, maintain relationships over time, and handle challenging situations with professionalism. - Customer-centric approach with a focus on delivering high-quality support. - Bachelor's degree in Electrical Engineering or a related field. - More than 2 years experience working with IoT or connected devices and solving hardware problems. - Proven ability to troubleshoot and resolve hardware-related issues effectively. - Experience in fieldwork and an understanding of metering infrastructure are desirable.