**Job summary** **Responsibilities** - Collaborate with cross-functional teams to gather requirements and implement solutions in ServiceNow ITSM. - Customize and configure ServiceNow workflows to meet business needs and improve efficiency. - Create and maintain documentation for ServiceNow configurations processes and procedures. - Assist in the integration of ServiceNow with other enterprise systems to ensure seamless data flow. - Monitor and resolve incidents and service requests related to ServiceNow in a timely manner. - Stay updated with the latest ServiceNow features and best practices to continuously improve the platform. - Participate in code reviews and provide feedback to ensure high-quality code and adherence to standards. - Train and support end-users on ServiceNow functionalities to maximize adoption and usage. - Collaborate with stakeholders to identify opportunities for automation and process improvement. - Ensure compliance with IT policies and procedures in all ServiceNow-related activities. **Qualifications** - Possess a strong understanding of ServiceNow Service Portal and ITSM functionalities. - Show proficiency in customizing and configuring ServiceNow workflows. - Exhibit excellent problem-solving and troubleshooting skills. - Have strong communication and collaboration abilities. - Display a proactive approach to learning and staying updated with new technologies. - Experience with integrating ServiceNow with other enterprise systems is a plus. - Ability to work independently in a remote work environment. - Strong documentation skills to maintain accurate records of configurations and processes. - Familiarity with ITIL processes and best practices is nice to have. - Ability to conduct system audits and performance tuning. - Commitment to ensuring compliance with IT policies and procedures. **Certifications Required** ServiceNow Certified System Administrator ITIL Foundation Certification