EXECUTEL Bogota, D.C., Capital District, Colombia EXECUTEL Bogota, D.C., Capital District, Colombia 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We are seeking a highly skilled Bilingual IT Professional with C1-level English proficiency to provide Tier 2 and 3 support for escalated issues within Windows and network environments. You will collaborate closely with helpdesk and engineering teams to troubleshoot and resolve complex issues, maintain IT infrastructure, and contribute to systems architecture for a U.S.-based company . About the Role We are seeking a highly skilled Bilingual IT Professional with C1-level English proficiency to provide Tier 2 and 3 support for escalated issues within Windows and network environments. You will collaborate closely with helpdesk and engineering teams to troubleshoot and resolve complex issues, maintain IT infrastructure, and contribute to systems architecture for a U.S.-based company . Key Responsibilities ·Troubleshoot and resolve Tier 2 and 3 tickets related to Windows OS, servers, and network infrastructure . ·Maintain and support servers, storage systems, and networking equipment across multiple client sites. ·Perform advanced diagnostics and root cause analysis to ensure long-term issue resolution. ·Conduct scheduled network performance testing and analysis . ·Accurately document ticket activity and manage the support queue in a timely manner. What You Bring ·Proven experience in a Tier 2, 3 IT support role or similar. · Advanced English level (C1) – written and spoken. ·Excellent communication, time management, and customer service skills. ·Strong troubleshooting ability and attention to detail. · CompTIA A+ certification or equivalent experience. Nice to Have (Not Mandatory) ·Solid understanding of networking concepts (TCP/IP, routing, VLANs, firewalls, VPNs). ·Experience with cloud platforms (preferably Azure or AWS ). ·Proficiency with virtualization technologies such as VMware or Citrix . · Certifications such as CCNA, CCNP, Microsoft. · Familiarity with ISO 9000 standards. About Us We are EXECUTEL , a U.S.-based outsourcing company committed to connecting top talent with international opportunities. #ITJobs #TechCareers #HiringNow #BilingualIT #Tier2Support #Tier3Support #NOC # #ITSupport Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at EXECUTEL by 2x Get notified about new Information Technology Specialist jobs in Bogota, D.C., Capital District, Colombia . Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 20 hours ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 6 months ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 4 months ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 8 months ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 16 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr