Job summary As a Call Center Manager at Arcitech AI, you will play a crucial role in driving the company's advancements in the industry. You will be responsible for overseeing all aspects of call center operations, including customer service, team management, performance metrics, quality assurance, and more. Responsibilities - Manage and lead a team of supervisors who are managing call center agents to ensure exceptional customer service and satisfaction. - Develop and implement performance metrics to track and improve call center operations. - Conduct quality assurance checks to maintain high standards of service delivery. - Oversee vendor management and optimize call center technology for efficiency. - Implement workforce management strategies to maximize productivity and minimize costs. - Coordinate with the Training and Development Unit to assist with employee training and coaching to enhance skills and performance. - Drive process improvement initiatives to streamline operations and enhance customer satisfaction. - Communicate effectively with internal teams and stakeholders to ensure alignment and success. Qualifications - High school diploma or equivalent required. - Minimum of 5+ years of experience in call center management. Skills - Strong leadership and team management abilities. - Proficiency in call center operations and optimization. - Excellent communication skills, both verbal and written. - Ability to analyze performance metrics and drive results. - Experience in vendor management - Strong focus on quality assurance and customer satisfaction. Other Details This is a full-time position located in Bogotá, Bogota, Colombia. Arcitech AI offers a collaborative and innovative company culture with opportunities for professional growth. Benefits include weekends off and a provident fund. Compensation Salary range: 20000 to 30000 USD, with room for negotiation. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora