TECH SUPPORT ENGINEER [P417]

Pro Qc Internacional


Department : IT Department Job Location : Cali City Work Time: Permanent, full-time, 5 day work-week and according to business needs Reports to: CIO Reference Document: Duties & Responsibilities: Responsibility: Oversee and maintain computer hardware and software systems. They assist in resolving technical issues concerning customers' accounts or company software infrastructure. Installing, maintaining and coordination of operating environments. Managing of infrastructure (cloud services, VM systems VMWare ESXi 5 or above, AWS - mainly EC2 Linux instances and S3 Storage (QNAP) - Antivirus and API backup systems) Coordination of support vendor (Help Desk) PC maintenance, hardware, and software setup (anti-virus, office software) troubleshooting, and support (remote through Teams, Teamviewer or Anydesk) Monitoring these operating environments. Responding effectively and speedily to any problems. Ensuring operating environments stay safe and secure. Updating any software and hardware where necessary. Documenting all reported malfunctions and actions taken in response. Equipment purchasing and specification recommendations Manage and Monitoring network systems (PRTG or MRTG etc) Troubleshooting network issues Manage of Web Application Firewall (Apache Mod_Security) Managing Windows/Linux platform **Education**: - Bachelor’s degree or above Required Job Experience: - 3+ years of platform Windows/Linux management experience - 3+ years of manage of vendor services (help desk) Skills & Qualities: - Windows server 2016 or above - Work in Linux & Windows - Manage of Apache - Manage of Microsoft O365 platform (tenant office 365, SharePoint, teams etc) - Backup system - Vmware - AWS - Web Application Firewall - Security - TCP/IP - SAN/NAS - Power shell Additional Qualities: - Excellent communicator & team player - An analyzer and problem solver - Has the desire for continual learning and professional growth - Detail oriented Language Skills: - Should have English speaking, reading, and writing skills Tool - Platform Windows server 2016 and above/Linux - MySQL - Apache - Backup system - Antivirus Education background - Computer Science or Related careers Tipo de puesto: Tiempo completo Idioma: - Inglés (Obligatorio)

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