OCEAN FREIGHT FORWARDER

40.000.000 - 80.000.000
Dhl Global Forwarding


Join to apply for the Ocean Freight Forwarder role at DHL Global Forwarding . Get AI-powered advice on this job and more exclusive features. Location: GSC BOG The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience. Key Responsibilities Respond to customers consistently and confidently by providing accurate information such as shipment status, tracking, documentation requirements, transit time, and prices (via phone calls and emails as required). Have ocean operational knowledge covering shipment creation, tracking, and delivery at destination. Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer's varying needs and demands. Effectively communicate with DHL network colleagues, emphasizing a sense of urgency on behalf of the customer. Meet all commitments to customers regarding follow-up and ongoing communication. Follow up with DGF operations for bookings, scheduling, and pre-alerts. Validate and share details with the customer. Coordinate and resolve exceptions with DGF operations and send proactive updates to the customer. Handle customer requests for quotations and forward them to the Quotations team for processing; pass leads to Sales. Record customer complaints, resolve them, or assign tasks to relevant functions. Be well-versed with freight forwarding terms, especially Incoterms, and connect locally to offer the best solutions to end customers. Skills / Requirements Professionals in industrial engineering, international business, or related fields. Minimum of 1 year experience in freight forwarding. Excellent verbal and written communication skills, with business proficiency in English and Spanish. Strong customer service and communication skills. Ability to work effectively in a team and independently. Additional Details Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Transportation, Logistics, Supply Chain, and Storage Referrals increase your chances of interviewing at DHL Global Forwarding by 2x. Set job alerts for “Freight Forwarder” roles. Location: Bogota, D.C., Capital District, Colombia Posted: 2 weeks ago #J-18808-Ljbffr

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