Our organization seeks a highly skilled and experienced Senior Manager to lead Fraud Program initiatives. Job Description The Senior Manager will be responsible for championing a customer-focused culture, deepening client relationships, and leveraging broader Bank relationships, systems, and knowledge. The role involves supporting a complex portfolio of project/strategic initiatives with numerous interdependences, often involving multiple internal and external constituents, matrixed partners, and stakeholders across multiple geographies. The Senior Manager will maintain alignment between the International Banking Fraud organizations' project portfolio and International Banking priorities, taking into consideration business needs and challenges. This includes ensuring there is a clear linkage between the business vision / context and the project scope and objectives. Mechanisms to measure benefits will be set up for each project. Key responsibilities include developing and managing projects as assigned, including seeking views on digital and other technology initiatives that may be relevant to Fraud and require Fraud involvement, including Integrations. The Senior Manager will provide ongoing strategic and tactical support to the relevant Fraud team, Technology/Digital teams, and project leaders in the implementation of their business strategies and initiatives. The role requires building strong relationships across levels and geographies to positively influence work outcomes and achieve results. This includes working closely with the International Banking Fraud teams across IB to understand and determine ways to address / remove obstacles. The Senior Manager will also work directly with Global Fraud Technology and Global Technology/Systems teams to support key project activities such as interim funding, business case development, and design/implementation. They will consolidate and report Fraud project status / progress to Director, Fraud Program and Fraud Executives as required. All documentation monitoring project status, critical path, potential risks that could significantly impact project performance, critical issues will be maintained. This role involves building effective partnerships across different functions to obtain funding for Fraud projects and promoting communications with local Fraud, IT&S;, Risk Management, Finance, and other stakeholders. The Senior Manager will ensure that Fraud projects receive sufficient attention and, where necessary, escalate issues to team leadership so that needs are met, and discrepancies are resolved. Required Skills and Qualifications - Bachelor's degree is required. - MBA (or equivalent) is an asset but not a requirement. - PMP training or designation preferred. - Bilingual fluency in both English and Spanish is desired. - Working knowledge of retail credit products, consumer credit lifecycle, risk management is essential. - Knowledge of business analysis / project management methodologies and tools is required. - Expert knowledge of MS applications (Work, Excel, Project, PowerPoint) is expected. - 2-3+ years' retail banking experience is necessary. - 2-3 years' project management experience is required. - Previous Fraud experience is considered an asset. Benefits This role offers opportunities for career growth and professional development in a dynamic and supportive environment. The Senior Manager will have access to resources and expertise to drive success and make a meaningful impact in the organization. Others The ideal candidate will possess excellent communication and presentation skills, written and verbal. Strong analytical and problem-solving skills, with the ability to work independently and as part of a team, are essential. A high level of integrity, accountability, and commitment to excellence is required. The Senior Manager must be able to adapt to changing priorities and deadlines, while maintaining a focus on quality and delivery. ],