MAIN PURPOSE OF THE JOB Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services centre in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services. With respect to integrated Order-to-Cash (iO2C) the Business Services centre will be covering the following areas of the process: Customer Master Data, Pricing & Commercial conditions Order Management Credit Management Collections & Account Receivables management Cash Application Claims & Disputes Management AR Monthly closing and Reporting The purpose of this role is to: Deliver collections management services to SBS as per their respective Service Level Agreements (SLAs) Review AR ageing reports, perform collection & dunning, escalate & follow-up actions Address operational issues and follow through to resolution in an effective and timely manner Check credit availability and manage blocked sales orders related to Overdue Deliver operational KPIs and comply with Sanofi policies and guidelines Participate in continuous improvement initiatives The Analyst, Collection and Credit Control reports to Collection & Credit Control Team Lead and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions. KEY ACCOUNTABILITIES Operation Deliver collections management services to SBS for Sanofi entities within SBS perimeter as per their respective Service Level Agreements Review AR ageing reports Perform collection & dunning Determine appropriate escalations & follow-up actions as per defined process Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility Check credit availability, manage blocked sales, document the case Contribute to business and customer collection strategy reviews Execute in compliance with Sanofi policies and guidelines Complete all activities as per the global Core Model and operational KPIs Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user Continous improvement Identify process improvement opportunities through elimination of redundant activities Participate in process automation initiatives and ensure seamless adoption and transition EXPECTED SKILLS Functional Broad understanding of Customer Invoice to Cash / Accounts Receivable process and activities (advantageous) Good business acumen (advantageous) Strong problem solving, deductive and analytical skills (advantageous) Technical Hands-on experience of SAP FI (essential) and other accounts receivable related IT tools (advantageous) Knowledge of Microsoft Office and expertise of MS Excel (essential) Interpersonal Ability to interact with internal and external clients in a professional manner (essential) Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset (essential) Good communication skills (advantageous) Attentive to customer needs and feedback (advantageous) Leadership Organized and structured to execute tasks as per deadlines (essential) Attentive to detail and works with precision (advantageous) Action oriented, delivery driven, change agent (advantageous) BACKGROUND AND EXPERIENCE Graduate degree in accounting or finance (essential) First hands on experience in an accounting & accounts receivable role (advantageous) Advanced in Portuguese (essential) Knowledge of other European languages (advantageous) #LI-Hybrid null #J-18808-Ljbffr