Job Title: Customer Service Representative We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional customer service to internal J&J; functions and external parties. About the Role: - This Specialist will provide direct support to customers, facilitating transactional activities and demonstrating a solid understanding of J&J; customer service processes, products, and their interrelationships. - The CS Representative will navigate key relationships and collaborate across functions, including Supply Chain, Finance, and Shared Services, to resolve customer issues. Key Responsibilities: - Order management activities: scheduling deliveries and appointments, processing orders, order tracking, and supporting customer inquiries for new and existing orders. - Invoice management activities: invoicing customer sales orders, facilitating invoice corrections, reviewing billing plans, liaising with Finance for credit/debit processing, and handling special invoicing requirements. - Resolving issues related to orders, claims, returns, recalls; interacting with other areas to find solutions; contacting customers with final solutions. Requirements: - University/Bachelor's Degree or equivalent - Language: Bilingual (Spanish and Portuguese) Preferred Qualifications: - Typically requires minimal 2 years of related experience - Location: Bogotá, Colombia Our Commitment to Diversity, Equity & Inclusion (DEI) We believe in fostering an inclusive environment where everyone can reach their potential. At Johnson & Johnson, we value all perspectives, abilities, and experiences.